Frequently Asked Questions

Important Notes:

• CheapBatts are subject to change without notice, due to the manufacturer’s production. These changes can be very slight, but they are beyond our control. We apologize for any inconvenience this may cause. We will reflect any changes to the products in the website descriptions and images as soon as we find out about it ourselves. Thank you for your understanding.

• We will make every effort to get your order to you on time. However, we are not responsible for late deliveries made by any carrier as we simply cannot control their shipping logistics. Generally, 99.9% of the time, there is no problem with getting you your order within 5-7 business days. However, delivery exceptions may occur for any number of reasons, including, but no limited to bad weather, difficult to find address, etc. If ordering for Halloween, we highly advise you to place your order EARLY to ensure safe delivery of your products.

Ordering

If I Place My Order Today, When Will I Receive It?

Generally, we ship within 24 hours of receiving your order. On rare exceptions, orders may take 2-3 days to fill before shipping. Once your order ships, it generally will arrive within 5-7 business days. Please keep in mind that we have no control over delays in shipping by FedEx, UPS, USPS or any other carrier. You will be responsible for the order once it ships from our warehouse. If an order is refused at delivery, a 35% restocking fee will apply and shipping is not refunded.

If An Item Is Out of Stock, When Will It Be Back In Stock?

Check back every week or so. We regularly update our inventory.

If I've Already Placed My Order, But Haven't Received It Yet, How Can I Find Out When I Will Receive My Order?

You will receive an email with tracking number once your order ships. If you have not received this email, check you spam mailbox first before emailing us with your order number, name and date of order. Some online service providers do mistake our genuine emails to you as spam, so please check before contacting us. We will follow-up with you within a few hours of receipt of your email. Email sales@cheapbatts.com

Can I Return My Order?

Please see our Returns Policy

How Do I Contact CheapBatts.com?

Best way to contact us is via email: sales@cheapbatts.com If your inquiry is regarding an order, please provide us with your name and order number.

Shipping

If I Place My Order Today, When Will I Receive It?

Within 5-10 business days. However, we are not responsible for delays in delivery by our chosen carrier once the items leave our warehouse, so please leave ample time for arrival to your destination. Generally, this does not occur, but just to be safe, leave enough time for delivery. See map below for estimated time of delivery once order ships. Delivery time does NOT include order processing time which usually takes one day.

Note: During October, orders may take 1-3 days to process before shipping due to high volume of orders we receive. Orders are processed based on a first come, first serve basis. If you required expedited shipping, contact us via email before ordering to see if we can get the merchandise to you on time.

Please see our Shipping Information page

How Do I Receive My Order?

Either FedEx, UPS, or USPS. Most orders go out FedEx or USPS. We will determine the fastest way to get your products to you. Your products may be left at the door at the discretion of the carrier if no one is home. Your products will be packaged discreetly in a standard box, USPS box, or FedEx box (if you choose expedited shipping).

What If There Is A Problem With My Order?

Contact us as soon as you receive your order via email, sales@cheapbatts.com. Any unauthorized returns will be refused. All items are brand new merchandise and are free from manufacturing defects. If you discover a defect that makes the product unusable we will repair or replace the item at our option. Due to previous unscrupulous customers, we no longer consider rips or missing items from a costume to be defects as each order is thoroughly checked before shipping by the picker, packer, and shipper. If an order is refused at delivery, a 35% restocking fee will apply and shipping is not refundable.

Where Will CheapBatts.com Ship My Order?

To the shipping address indicated at checkout. Please do not use a P.O. BOX address as your shipping address, as this will severely delay shipment of your order.

How Are Shipping Charges Determined?

Shipping is estimated based on your shipping zip code and the approximate weight of the products you have ordered.

Payment

What Forms of Payment Does SpicyLegs.com Accept?

We only accept online payments. You can pay via any major credit card, Paypal ® or Google Checkout ®

Which Credit Cards Does CheapBatts.com Accept?

Visa, Mastercard, Discover, American Express, and Paypal ®.

Do I Have A Security Guarantee?

Your payment is completely secure on our site. Our online payment gateway, Paypal ®, is owned by EBay ®. We do not even see your credit card information. It is kept completely secure and encrypted. To find out about Paypal, please visit www.paypal.com

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